Clinic Policies

Effective July 6, 2026

Missed and late-cancelled appointments

Booking a one-to-one appointment reserves that time specifically for you. When an appointment is missed, rescheduled at the last minute, or cancelled on short notice, that time usually cannot be offered to another patient who needs it. This policy explains the deposits and fees that apply, so everything is clear before you book.

This policy applies to one-to-one (1:1) visits with any clinician at The Shift Clinic, including naturopathic doctors (ND), physicians (MD), registered dietitians (RD), and any other clinician. Group programs are covered in a separate section below.

At a glance

Situation

Visits with a non-MD clinician (ND, RD, and others)

MD (physician) visits

Deposit to book (new patients only)

25% of the visit fee to secure the booking

No deposit

Late cancellation or reschedule (within 48 business hours)

50% of the visit fee

No fee

No show (missed with no notice)

100% of the visit fee

$100 no-show fee

Deposits for new patients

If you are booking your first 1:1 visit with a non-MD clinician (for example, an ND or RD) and you are not a Shift Clinic Member, a deposit of 25% of the visit fee is required to secure your booking. The deposit is applied toward your visit fee at the time of your appointment. If you miss the appointment, or cancel it on short notice, the deposit is applied toward any missed-appointment or late-cancellation fee that applies.

No deposit is required for MD (physician) visits, and Shift Clinic Members are not asked for a deposit.

Late cancellations and reschedules

A late cancellation is a cancellation made within 48 business hours before your scheduled appointment. A late reschedule is a reschedule within 48 business hours of your scheduled appointment.

For visits with a non-MD clinician, a late cancellation or reschedule is charged at 50% of the visit fee. There is no late-cancellation fee for MD (physician) visits. Cancelling or rescheduling with more than 48 business hours' notice avoids this fee.

No shows

A no-show is a missed appointment without notice. For visits with a non-MD clinician, a no-show is charged at 100% of the visit fee. For MD (physician) visits, a $100 no-show fee applies.

InBody scans

If an InBody body-composition scan was booked alongside a missed or late-cancelled appointment, the full InBody fee is also charged.

Group programs

Some of our care is delivered through group programs that are publicly funded and provided at no cost to you, such as The Shift Start Program. Because each cohort has a limited number of seats and your place is held for you, attendance matters.

For these programs, a missed-session fee applies for each session you miss, as set out in that program's participation agreement. For The Shift Start Program, this is currently $50 per missed session. Missing the first session may result in your place being released to another patient on the waitlist, so the cohort can proceed.

The specific attendance requirements and fees for each group program are set out in that program's participation agreement, and this same approach applies to our current and any future group programming of this kind.

How to cancel or reschedule

Please contact the clinic as early as possible — at least 48 business hours in advance — by calling 1-888-462-1405 or through your patient portal.

Any deposit, late-cancellation fee, no-show fee, or InBody fee that applies is charged to the payment method on file or invoiced to you.

Exceptional circumstances

We understand that emergencies and genuinely unexpected situations happen. If something comes up, please let us know as soon as you can. Fees may be waived or adjusted on a case-by-case basis at the clinic's discretion.

Acknowledgment

By booking an appointment or enrolling in a program at The Shift Clinic, you acknowledge that you have read and understood this policy and agree to it.

Questions about this policy? Call 1-888-462-1405 or message us through your patient portal.